Volunteer FAQs

Volunteer FAQs

  1. When can we visit the residents?
    Please be informed that you need to make an appointment to visit the residents. Visits are usually on weekdays that are not Public Holidays. For Bedok Home, Wednesdays are not available due to staff training.
  2. Why do we need to make an appointment to visit the residents?
    Advance notice allows us time to co-ordinate internally for preparation and facilitation. A well co-ordinated visit in return will be a fulfilling and encouraging endeavour for the volunteers.
  3. What are the visiting hours?
    The visiting hours are from 3.00pm to 4.30pm as this timing coincides with the residents’ afternoon tea-break.
  4. How do we get to the Home?
    Please refer to Contact Us on the website for directions to either Bishan Home or Bedok Home.
  5. How many of us can visit the residents?
    Due to space constraints, we can accommodate a maximum of  30 volunteers per time.
  6. I am a student, can I arrange a visit for my class?
    Yes, you can, but we do require your Teacher In-charge to write-in first.
  7. How many residents are there?
    Currently, we have about 170 residents at Bishan Home and 125 residents at Bedok Home. However, not all the residents will participate when there is a visit as some of them are bed bound or require special attention. We will try to gather at least 30 residents at the Day Living Area when volunteers visit.
  8. What languages or dialects do the residents speak?
    Most of the residents understand English and Mandarin. However, they may respond in dialects or mother tongues.
  9. Do we plan the programme for the visit?
    Volunteers will have to plan the programme and share their ideas with the Volunteer Co-ordinator to ensure that it is suitable for the residents.
  10. What are the activities the residents enjoy?
    Activities should centre on performances such as dances, magic shows, skits and singing. We also encourage light interactive games like parcel passing and Bingo as well as simple handicrafts like origami and pencil colouring.
  11. We want to provide food for the residents, what should we bring?
    Some examples to consider are bean curd, chee cheong-fun, chiffon cake, vegetarian bee hoon and yam cake. Please avoid food that are potentially choking hazards like fish balls, chocolate chips, raisins and Konnyaku jelly. Food that are spicy or contain coconut ingredients are also not recommended. Kindly email the list to the Volunteer Co-ordinator so that it can be forwarded to the Clinical Department for vetting before your purchase or preparation.
  12. Who do we contact if we want to organise a visit?
    Please refer to Group Volunteer on the website and complete the Group Volunteer Reservation Form. Kindly submit your completed online form to reach us at least three weeks before your preferred visit date. Our Volunteer Co-ordinator will be in touch with you within two working days.